Opportunity Code: VH104-10135
Closing Date to Apply: -
Purpose: Working under the supervision of staff to provide a service which supports all discharge functions, including supporting staff, patients and family whilst maintaining respect for individuality, confidentiality and the dignity of all patients
•Meeting patients whilst on wards or in Discharge Lounge to establish a relationship to be developed upon discharge.
•To collect patients from across the Trust and escort to the Discharge Lounge. May be required to support wheelchair users, (For which training will be provided).
•To ensure patient’s well-being and comfort whilst they are waiting final preparations before they leave the Trust.
•As necessary, arranging transport via volunteer drivers.
•To talk/chat to patients who are waiting, acting as liaison between patients and the staff. Taking and passing messages appropriately.
•When necessary and appropriate, collect medication from pharmacy ensuring guidance is followed at all times.
•To offer refreshments to patients.
•To escort patients to toilets and to areas for collection when necessary.
•To escort patients to their place of home and ensure their safe arrival. Reporting any causes of concern to an appropriate staff member for prompt action.
•Maintaining contact and support with discharged patients for 28 days either by visits to home or by phone to ensure they are integrated into the community and are given opportunities to take up further offers of support from the public and volunteer sector, ie local authority support networks, volunteer lunch clubs, etc.
•Acting as liaison between patient and the Trust to ensure safe re integration into the community.
•If required, to undertake any other duties required following any appropriate training and guidance from staff.
Time needed from Volunteer:
These roles are needed Mon to Sun, 10am to 6pm.
We don’t expect volunteers to cover all these hours, any hours you can support will be greatly appreciated.
Skills Experience & Qualifications:
•Excellent communication skills – talking and listening to patients.
•Able to keep calm in sometimes challenging situations.
•Effective interpersonal skills.
•Appreciation of confidentiality issues.
•Ability to adapt to change within busy environment.
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