Opportunity Details


opportunities

Organisation: General     Date Posted: 26/10/2020

Opportunity: Tenant Support Volunteer

Opportunity Code: VH104-10158

Closing Date to Apply: -

Purpose:
To assist a local organisation in supporting clients to move towards greater levels of community integration and independent living and to assist with the safety and security of the properties used within the service.

Duties:
Within this time the support worker will:

•Work with tenants to build up independent living
skills
•Ensure safety and security and upkeep of the
building and properties used within the service
•To provide housing management support including
helping set up rooms for new tenants, reporting repairs,
light cleaning of rooms and buildings/offices
•Support the delivery of community activities
•All other housing related issues

General Responsibilities
•To liaise with tenant support operative and
housing manager regarding all housing management related
issues
•To ensure service user confidentiality whilst
maintaining accurate client notes, files and records and
make this information readily available for review.
•To develop the knowledge and ability to work
within the statutory framework relevant to the client
group.
•To implement and adhere to organisations policies
and procedures.
•To ensure the structure, principles and ethos of
the organisation are adhered to.
•To implement and adhere to policy and practice in
relation to health and safety in all aspects of the
post holder’s work
•To carry out risk assessments and participate in risk
management in accordance with organisations policies.
•To operate within clear professional and
confidentiality boundaries and to work within
organisations code of conduct.
•To incorporate Equal Opportunities policy and
anti-discriminatory practice.

Time needed from Volunteer:
To be arranged in initial Induction with the organisation.

Skills Experience & Qualifications:
Essential Skills:
Good written and verbal communication skills.
Knowledge of and ability to use IT systems.
Able to work as part of a team but also as a lone worker.
Ability and willingness to be flexible in order to meet the needs of the service and its users.

Desirable Skills & Qualification's:
Level 3 diploma in a related care subject or a qualification that the Housing Manager deems as an equivalent.
Level 2 Understand tenant support in Housing
Understanding of the needs of the client group.
Experience of working with people in a similar setting
Experience of managing challenging situations and people.
Able to drive with a current driving license.
Experience of risk assessment and support planning
Personal and Professional Development:

•To participate in regular professional line
management, annual performance review and attendance at
team meetings.
•To be responsible for own personal and
professional development, to identify training needs and
to be willing to undertake training where a need has
been
identified and agreed with the line manager, to ensure
that an effective service is provided.
•To maintain knowledge and keep up-to-date of
change in policy, practice and relevant legislation and
inform the Manager of these changes.
•To be able to work outside normal shift patterns
as required to cover staff holidays/sickness
•To undertake any other reasonable duties as
directed by the Manager

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