Opportunity Code: VH104-10008
Closing Date to Apply: -
Purpose: Volunteers are the heart of the delivery of this service and essential to its success, it offers an opportunity for volunteers to make a real difference in their local communities. Under the supervision of the Macmillan Cancer Support worker, this role will undertake a full range of activities with the patients and the public whilst maintaining respect foe the individuality, confidentiality and dignity to all.
Meeting and greeting, providing a warm welcome to the Cancer Information Hub.
Work through an initial needs assessment with each visitor to find out what help and information, if any, they need.
Where the persons information needs are straightforward and in line with the volunteer operational policy, help them to find what they are looking for. For example by finding leaflets, books and video's.
Where enquiries are more complex, refer people to a member of the Trust staff.
Give people the opportunity to talk about their feelings, offering them support through empathy and a listening ear.
Enter client details on to the services database and complete any appropriate paperwork.
Signposting people to appropriate departments, for example, the local Macmillan Benefits Advisor.
Keeping displays neat and tidy, organised and up to date, ordering literature, as appropriate, to ensure well stocked.
Collecting and recording information about people who use the service including data such as gender, primary cancer site, how did the service user hear about the service.
Help to promote centre and service.
Time needed from Volunteer:
Minimum 3 hours a week
Opening hours: Wednesdays 9:30am - 4:30pm
Skills Experience & Qualifications:
Open, warm and friendly manner.
Good communication skills.
Professional and polite approach to patients, carers, public and all staff, with the ability to keep calm in challenging situations.
To work with minimum supervision after suitable training.
Ability to actively listen ( training will be given)
Awareness of own limitations and boundaries.
Commitment to role.
Basic administration skills.
Appreciation of confidentiality issues.
Willingness to undertake training when required.
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